MINISFORUM NAB 9 质量通知
2025年7月8日 ·
MINISFORUM
我们发现部分于2024年9月19日至2025年3月14日期间生产的NAB 9迷你电脑存在潜在问题。在极端情况下，这些设备可能会出现启动失败，具体表现为异常关机或正常关机后无法开机，且无任何指示灯亮起。我们的调查显示，该问题是由于供应商为该批次提供的电容材料混淆所致。
重要提示：仅限序列号（SN）在指定范围内且遇到启动问题的NAB 9用户需要联系我们进行更换。
在MINISFORUM，我们非常重视您的信任，致力于妥善解决问题。我们已实施更严格的质量控制措施，以防止类似情况再次发生。
为了确保每位客户都能享受应有的优质体验，我们将为受影响设备提供全面支持。
如何检查您的NAB 9是否受影响：
客户可通过检查设备底部的序列号（SN）来判断NAB 9是否属于受影响批次。如果SN的第3至第5位字符落在以下范围内：
386至526或017至117
且您遇到上述启动问题，则您的设备可能受影响。请参见下图。
*附注：对于386-526范围，这三个SN字符的第3位必须是“6”。
对于017-117范围，这三个SN字符的第3位必须是“7”。
如何获得支持：
如果您的设备受影响，您可以通过以下方式联系我们的支持团队以更换设备：
• 电子邮件：support@minisforum.com/ store@minisforum.com
或提交在线表单报告问题并获得支持。
• 通过原购买渠道
我们的支持流程：
• 建议客户首先确认其 NAB 9 设备的序列号是否在指定范围内，并且是否存在所描述的启动问题
• 受影响的设备需要退回给我们进行验证
• 一旦确认问题，我们将安排发货更换设备
• 更换设备将附带额外12个月保修
我们的客户支持专家将优先处理此问题，并在每一步为您提供细致周到的指导。
我们衷心感谢您的理解，我们将努力解决此事。您的满意始终是我们的首要任务。
Jacques /
Is my NAB 9 Plus i9 MiniForce affected MD03HN9PSCCMPE00002
Aleksandr Nemets /
I just got NAB-9 from Amazon.
After activation I installed Chrom browser and noticed that the screen constantly displays moving, floating lines like a waves on the surface of the water of different colors.
The display resolution is automatically set to 1920×980 by the system. And monitor working just fine with other computers I have.
That kind of things I did not expect from something advertised as computer build for 4K and HD resolution.
What should I do?
Gale Nickel /
I purchased a UM680 slim model number MD486VU68QQMQC00023 FOR $232.74 with a 3 year extended warranty from Seel for $33.25. The computer does not work. I get a message on the monitor saying “No Signal” Please send me instructions on how and where to return this product. Thank you for your support and help
Fred Omoruyi /
I purchased a MINISFORUM Mini PC NAB9 (Intel Core i9-12900HK, 32GB RAM, 1TB SSD) via Amazon on October 20, 2024 (Order #113-3959462-8044233). Unfortunately, the unit has suddenly stopped working. After researching online, I discovered that several users have reported similar issues, and I also found this your quality notice page. Could you please advise on the appropriate steps to get this issue resolved—whether through repair, replacement, or return under warranty?
Below are the order and product details for your reference:
Product: MINISFORUM Mini PC NAB9 (i9-12900HK, 32GB RAM, 1TB SSD)
Order Number: 113-3959462-8044233 (purchased via Amazon)
Purchase Date: October 20, 2024
Payment Method: Visa ending in 1661
Shipping Address: 17734 Moss Point Dr, Spring, TX 77379-7934, USA
Please let me know how to proceed and where to send the device if needed. I can provide photos or videos of the issue upon request. Thank you for your prompt assistance.